Sales Policy

All ceramics are handcrafted and may have slight variations in color, size, or texture. These variations are part of the unique charm and character of handmade products.
Product descriptions, dimensions, and images are provided to the best of our ability. However, actual colors may vary slightly due to lighting or monitor settings.

All prices are listed in [Currency] and include applicable taxes unless stated otherwise.
Payment methods accepted: Credit/Debit Cards (Visa, MasterCard, etc.), PayPal, and [other payment options].
Full payment is required at the time of purchase. Orders will not be processed until payment is received.
Prices are subject to change without prior notice. However, once an order is confirmed, the price at the time of purchase will be honored.

Orders are processed within 2-3 business days after payment is received. Custom or made-to-order items may take longer, and estimated time frames will be provided at the time of order.
We offer various shipping options, including standard and expedited shipping. Shipping costs are calculated based on weight, size, and destination.
Shipping times vary depending on location. Domestic shipping typically takes 3-7 business days, while international shipping may take 10-20 business days.

We accept returns and exchanges within 14 days of receipt for unused, undamaged items in their original packaging.
To initiate a return, please contact us at [contact information] with your order details. Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
Refunds will be processed within 5-7 business days of receiving the returned item, minus any applicable shipping charges.

In the rare event that your item arrives damaged or defective, please notify us within 48 hours of receiving the product.
Provide photos of the damage and keep the original packaging for inspection. We will offer a replacement or full refund, including shipping costs.

Custom orders are available upon request and may require a longer lead time. All custom orders are non-refundable and require a 50% deposit at the time of order, with the remaining balance due before shipping.
Design changes after the order is confirmed may result in additional charges.

Orders can be canceled within 24 hours of purchase for a full refund. After this period, cancellations may not be accepted due to the handcrafted nature of our products or if the order has already been processed.

International customers are responsible for any customs duties, taxes, or fees incurred during shipping. Please check with your local customs office for details before placing an order.

For any questions or concerns regarding your purchase, please contact our customer service team at [email address or phone number]. We are here to assist you with any issues or inquiries.