1. Eligibility for Returns

• Items must be returned within 14 days of receipt.
• Products must be unused, undamaged, and in their original packaging.
• Custom or personalized items are non-refundable, unless they arrive damaged or defective.

2. Return Process

• To initiate a return, contact us at [contact information] with your order number and reason for the return.
• Once your return is approved, you will receive detailed instructions, including the return shipping address.
• Customers are responsible for return shipping costs, unless the item is defective or damaged upon arrival.

3. Refunds

• Refunds will be processed once the returned item is received and inspected.
• A full refund will be issued if the item is in its original condition, minus any original shipping costs (unless the item was damaged or defective).
• Refunds will be processed to the original payment method within 5-7 business days.

4. Exchanges

• If you would like to exchange an item, please contact us within 14 days of receiving your order.
• Exchanges are subject to product availability.
• You are responsible for the cost of return shipping for the original item and the shipping costs for the new item.

5. Damaged or Defective Items

• If your item arrives damaged or defective, please notify us within 48 hours of receipt.
• Provide photos of the damage and retain the original packaging for inspection.
• We will either issue a full refund or send a replacement at no extra cost, including shipping.

6. Non-Returnable Items

• Custom-made or personalized ceramics.
• Items purchased at a discount or during a clearance sale (unless they are damaged or defective upon arrival).

7. International Returns

• For international returns, all associated customs duties, taxes, or fees are the responsibility of the customer.
• We recommend using a trackable shipping service for international returns, as we are not responsible for items lost during return shipping.

8. Contact Us

For any questions regarding returns or refunds, feel free to contact our customer support team at [contact information]. We are here to assist you and ensure a smooth return process.