ceramics sales policy
1. Product Information
- All ceramics are handcrafted and may have slight variations in color, size, or texture. These variations are part of the unique charm and character of handmade products.
- Product descriptions, dimensions, and images are provided to the best of our ability. However, actual colors may vary slightly due to lighting or monitor settings.
2. Pricing and Payments
- All prices are listed in [Currency] and include applicable taxes unless stated otherwise.
- Payment methods accepted: Credit/Debit Cards (Visa, MasterCard, etc.), PayPal, and [other payment options].
- Full payment is required at the time of purchase. Orders will not be processed until payment is received.
- Prices are subject to change without prior notice. However, once an order is confirmed, the price at the time of purchase will be honored.
3. Order Processing and Shipping
- Orders are processed within 2-3 business days after payment is received. Custom or made-to-order items may take longer, and estimated time frames will be provided at the time of order.
- We offer various shipping options, including standard and expedited shipping. Shipping costs are calculated based on weight, size, and destination.
- Shipping times vary depending on location. Domestic shipping typically takes 3-7 business days, while international shipping may take 10-20 business days.
4. Returns and Exchanges
- We accept returns and exchanges within 14 days of receipt for unused, undamaged items in their original packaging.
- To initiate a return, please contact us at [contact information] with your order details. Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
- Refunds will be processed within 5-7 business days of receiving the returned item, minus any applicable shipping charges.
5. Damaged or Defective Items
- In the rare event that your item arrives damaged or defective, please notify us within 48 hours of receiving the product.
- Provide photos of the damage and keep the original packaging for inspection. We will offer a replacement or full refund, including shipping costs.
6. Custom Orders
- Custom orders are available upon request and may require a longer lead time. All custom orders are non-refundable and require a 50% deposit at the time of order, with the remaining balance due before shipping.
- Design changes after the order is confirmed may result in additional charges.
7. Cancellations
- Orders can be canceled within 24 hours of purchase for a full refund. After this period, cancellations may not be accepted due to the handcrafted nature of our products or if the order has already been processed.
8. International Orders
- International customers are responsible for any customs duties, taxes, or fees incurred during shipping. Please check with your local customs office for details before placing an order.
9. Customer Support
- For any questions or concerns regarding your purchase, please contact our customer service team at [email address or phone number]. We are here to assist you with any issues or inquiries.