Shipping Policy of Oneali

Effective Date: March 5, 2025

At Oneali, we are dedicated to ensuring a seamless and efficient shipping experience for our customers worldwide. Our Shipping Policy outlines the processing times, delivery options, shipping costs, and other essential details regarding your orders. We adhere to Google AdSense policies and comply with international e-commerce regulations, ensuring transparency and reliability in our shipping services.

1. General Shipping Information

We ship globally to provide customers with access to our high-quality timepieces, regardless of location. Our shipping services are designed to deliver your order safely and promptly. Once an order is placed, it will be processed according to the timelines specified in this policy.

We work with reputable shipping carriers such as DHL, FedEx, UPS, USPS, and local postal services to ensure timely and secure delivery. The estimated delivery time depends on your location, the selected shipping method, and customs processing times.

2. Order Processing Time

Once you place an order on Oneali, we require time to verify, process, and prepare your package for shipment.

  • Orders are typically processed within 1-3 business days (Monday to Friday, excluding public holidays).
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • Processing time may be extended during peak shopping seasons, promotions, or unforeseen circumstances.

Once your order has been processed and shipped, you will receive a confirmation email with tracking details so you can monitor your package.

3. Shipping Methods and Estimated Delivery Times

We offer multiple shipping options to cater to different customer needs. The estimated delivery times vary based on your location and chosen shipping method:

  • Standard Shipping (Free on eligible orders)

    • United States: 5-10 business days
    • Europe: 7-14 business days
    • Asia & Australia: 10-20 business days
    • Other international locations: 10-25 business days

  • Expedited Shipping (Additional fees apply)

    • United States: 3-5 business days
    • Europe: 5-10 business days
    • Asia & Australia: 7-12 business days
    • Other international locations: 7-15 business days

  • Express Shipping (Fastest option with premium fees)

    • United States: 1-3 business days
    • Europe: 2-5 business days
    • Asia & Australia: 3-7 business days
    • Other international locations: 4-10 business days

Delivery times are estimated and may be affected by customs processing, local carrier delays, or force majeure events.

4. Shipping Costs

Shipping fees are calculated based on the selected shipping method, delivery destination, and package weight.

  • Free Standard Shipping is available on eligible orders above a specific amount, which varies by region.
  • Expedited and Express Shipping options will display their respective fees at checkout before completing your purchase.
  • Additional shipping fees may apply for remote locations, oversized items, or special handling requests.

Customers are responsible for any import duties, taxes, or customs fees imposed by their country’s regulations. These charges are not included in our product pricing or shipping fees and must be paid upon arrival.

5. Tracking Your Order

Once your order is shipped, we will send a tracking number via email so you can monitor the status of your package. You can track your order through:

  • The official website of the shipping carrier (DHL, FedEx, UPS, USPS, etc.).
  • Your Oneali account if you created one during checkout.
  • Contacting our customer support team if you experience issues with tracking.

If your tracking status has not updated within 5 business days, please reach out to our support team for assistance.

6. Customs, Duties, and Taxes

International shipments may be subject to customs duties, taxes, or import fees levied by your country’s customs authorities.

  • Customers are fully responsible for paying any additional import fees upon package arrival.
  • Customs procedures may cause unforeseen delays beyond our control.
  • If an order is refused due to unpaid customs fees, we are unable to issue a refund for the shipping cost.

For precise details on your country’s customs policies, we recommend checking with your local customs office before placing an order.

7. Address Accuracy and Delivery Issues

To ensure smooth delivery, customers must provide accurate and complete shipping information.

  • We are not responsible for delays or failed deliveries due to incorrect addresses.
  • If a package is returned to us due to an invalid address, the customer may be responsible for additional reshipping fees.
  • If an order is lost in transit or significantly delayed, please contact us, and we will work with the carrier to resolve the issue.

For security reasons, we do not ship to P.O. Boxes or military addresses in certain regions.

8. Delayed or Lost Shipments

While we strive to ensure timely delivery, some factors may cause shipping delays, including:

  • High shipping volumes during peak seasons (Black Friday, holidays, etc.).
  • Customs clearance delays in your country.
  • Extreme weather conditions, natural disasters, or unforeseen circumstances.

If your package is significantly delayed (more than 15 business days past the estimated delivery date) or lost, please contact us. We will work with the shipping carrier to locate your package or offer a suitable resolution.

9. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, follow these steps:

  1. Take clear photos of the item and packaging.
  2. Contact us within 7 days of receiving your order at info@oneali.xyz with your order number and attached images.
  3. Our team will review your case and arrange a replacement, refund, or return shipping label, depending on the situation.

We do not accept damage claims submitted more than 7 days after delivery.

10. Return Shipments

If you wish to return a product, please review our Refund and Return Policy for full details. Returns must be requested within 30 days of delivery and meet eligibility requirements.

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure safe delivery of returned items.

11. Changes to Our Shipping Policy

We reserve the right to update this Shipping Policy at any time to reflect changes in logistics, carrier partnerships, or business operations. Updates will be posted on this page, and the latest effective date will be displayed at the top.

By continuing to use our website and services, you acknowledge and agree to the terms of this policy.

12. Contact Us

For any questions, concerns, or special shipping requests, please contact us:

📍 Address: 1837 Gregory Lane, Georgetown, Massachusetts, United States
📞 Phone: 502-619-8659
📧 Email: info@oneali.xyz
🌐 Website: https://oneali.xyz/

Thank you for choosing Oneali. We appreciate your trust in our brand and are committed to delivering your order safely and efficiently.