Sales Policy of Oneali

Effective Date: March 5, 2025

At Oneali, we are committed to providing our customers with a seamless shopping experience, offering high-quality timepieces with exceptional service. This Sales Policy outlines the terms and conditions governing purchases made on https://oneali.xyz/. By placing an order, you agree to the terms outlined below. This policy complies with Google AdSense regulations, consumer protection laws, and global e-commerce standards.

1. Order Processing and Confirmation

All orders placed on Oneali are subject to acceptance and availability. Once you place an order:

  • You will receive an order confirmation email with details of your purchase.
  • Orders are processed within 1-3 business days (excluding weekends and public holidays).
  • If an item is out of stock, you will be notified immediately, and we will provide alternative options or a full refund.

Once an order is shipped, a tracking number will be sent via email so you can monitor the delivery status.

2. Pricing and Payment

We strive to provide accurate pricing on all products. However, in the event of an error, we reserve the right to correct the price before processing your order.

  • Prices are displayed in USD and may be converted into your local currency depending on your payment provider.
  • We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment methods.
  • Transactions are processed securely, and no payment information is stored on our servers.
  • Sales tax, VAT, or import duties may apply based on your location and will be calculated at checkout.

If a payment is declined, please check with your bank or payment provider before reattempting the transaction.

3. Shipping and Delivery

We offer worldwide shipping to ensure our premium watches reach customers globally.

  • Processing Time: Orders are processed within 1-3 business days.
  • Delivery Time: Standard shipping typically takes 5-15 business days, depending on the destination.
  • Express Shipping: Available at an additional cost for faster delivery (3-7 business days).
  • Tracking Information: Once shipped, you will receive a tracking number via email.

We are not responsible for delays caused by customs clearance, holidays, or unforeseen circumstances beyond our control.

4. Order Cancellation Policy

Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, cancellations are not guaranteed as the order may have already been processed or shipped.

  • To cancel an order, please contact us immediately at info@oneali.xyz with your order number.
  • If your order has already been shipped, you will need to initiate a return following our Refund and Return Policy.

5. Product Authenticity and Warranty

At Oneali, we guarantee 100% authenticity for all watches sold on our platform.

  • Every watch undergoes strict quality checks before shipping.
  • We provide a manufacturer’s warranty on select products, covering defects in materials and workmanship.
  • Warranty details are specified in the product description and may vary by brand.

If your watch experiences issues covered under the warranty, contact us for assistance with repairs or replacements.

6. Returns and Refunds

We want you to be fully satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of delivery under the following conditions:

  • The watch must be unused, unworn, and in its original packaging with all accessories included.
  • The return request must be submitted with proof of purchase.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

For full details, please refer to our Refund and Return Policy.

7. Promotions and Discounts

From time to time, Oneali may offer discounts, coupons, and promotional sales.

  • Promotional codes must be entered at checkout and cannot be applied retroactively.
  • Discounts cannot be combined with other offers unless specified.
  • Sales and promotions are available for a limited time and may change without notice.

8. Fraud Prevention and Security

To protect our customers and prevent fraudulent transactions:

  • All payments are verified before order processing.
  • Suspicious transactions may be subject to additional verification.
  • Orders flagged as high-risk may be canceled and refunded.

We take cybersecurity seriously and use SSL encryption to safeguard all transactions.

9. Liability Disclaimer

While we strive to provide accurate product descriptions and images, minor variations may occur due to manufacturer updates or display differences. Oneali is not responsible for:

  • Incorrect shipping addresses provided by customers.
  • Delays caused by shipping carriers or customs regulations.
  • Lost or stolen packages after delivery confirmation.

10. Privacy and Data Protection

Your privacy is important to us. Oneali follows strict data protection policies in compliance with Google AdSense regulations, GDPR, and CCPA.

For details on how we collect, use, and protect your data, please refer to our Privacy Policy.

11. Policy Updates

We reserve the right to modify this Sales Policy at any time to reflect changes in business operations, legal requirements, or customer feedback. The latest effective date will always be displayed at the top of this page.

12. Contact Us

If you have any questions regarding our Sales Policy, please contact us:

📍 Address: 1837 Gregory Lane, Georgetown, Massachusetts, United States
📞 Phone: 502-619-8659
📧 Email: info@oneali.xyz
🌐 Website: https://oneali.xyz/

Thank you for choosing Oneali. We appreciate your trust in our brand and look forward to serving you with the finest timepieces.