Payment Policy of Oneali

Effective Date: March 5, 2025

At Oneali, we are committed to providing a seamless and secure payment experience for our customers worldwide. This Payment Policy outlines the accepted payment methods, transaction security measures, billing procedures, and other important details regarding payment processing. Our policy complies with Google AdSense requirements, General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and global e-commerce standards to ensure transparency, security, and a smooth checkout experience.

1. Accepted Payment Methods

We offer multiple secure payment options to ensure a smooth and convenient checkout process. Customers can complete their purchases using the following methods:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
  • PayPal: Customers can use PayPal for fast and secure transactions without sharing financial details.
  • Apple Pay & Google Pay: Available for users who prefer mobile-based payment options for a seamless experience.
  • Bank Transfers: Available for high-value transactions. Orders will be processed once the payment is confirmed.
  • Buy Now, Pay Later Services (if available): Some regions may have access to installment payment options like Klarna, Afterpay, or Affirm, depending on availability.

At checkout, you will see the available payment options for your country. We do not accept cash, checks, or money orders.

2. Currency and Pricing

All prices on Oneali are listed in USD (United States Dollars).

  • For international customers, currency conversion rates may apply based on your payment provider’s exchange rate.
  • The final price will be displayed at checkout before you confirm your payment.
  • We are not responsible for currency exchange fees or additional charges applied by your bank or payment provider.

Prices do not include applicable taxes, customs duties, or import fees, which may be charged upon delivery based on your country’s regulations.

3. Secure Payment Processing

We prioritize your security by implementing advanced payment protection measures:

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect all transactions.
  • PCI Compliance: We follow Payment Card Industry (PCI) security standards to ensure safe and secure credit card processing.
  • Fraud Prevention: Our system detects suspicious transactions to prevent fraudulent activities. Orders flagged as high-risk may require additional verification.

Your payment information is never stored on our servers, and we do not share financial details with third parties.

4. Billing and Transaction Confirmation

Once your payment is successfully processed:

  • You will receive an order confirmation email with your purchase details and payment receipt.
  • If you do not receive an email within 30 minutes, please check your spam/junk folder or contact us.
  • If your transaction is declined, please verify your payment details or contact your bank.

For installment payments, you agree to the terms set by the financing provider (e.g., Klarna, Afterpay). Any disputes regarding installment payments must be addressed directly with the provider.

5. Taxes and Additional Fees

Customers may be responsible for additional fees depending on their location:

  • Sales Tax: Applied to orders shipping within regions where tax collection is required by law.
  • Import Duties & Customs Fees: International orders may be subject to duties, VAT, or customs charges imposed by the destination country. These fees are not included in the purchase price and must be paid by the recipient upon delivery.
  • Currency Conversion Fees: Some banks may charge extra fees for transactions in foreign currencies. Please check with your financial institution for details.

6. Payment Issues and Declined Transactions

If your payment is declined, consider the following:

  • Verify payment details (card number, expiration date, billing address).
  • Ensure your account has sufficient funds.
  • Check with your bank if they blocked the transaction for security reasons.
  • Try an alternative payment method such as PayPal or another card.

If issues persist, contact us at info@oneali.xyz, and our support team will assist you.

7. Refunds and Payment Reversals

If a refund is approved based on our Refund and Return Policy, the following conditions apply:

  • Refunds are processed via the original payment method.
  • It may take 7-10 business days for the refund to reflect in your account, depending on your bank’s processing time.
  • If you paid using Buy Now, Pay Later services, refund processing is subject to the terms of the financing provider.
  • We do not refund transaction fees charged by third-party payment providers.

For more information, review our Refund and Return Policy.

8. Unauthorized Transactions and Chargebacks

If you suspect an unauthorized transaction:

  • Contact your bank or payment provider immediately to report the issue.
  • Notify us at info@oneali.xyz with details of the disputed charge.
  • We will cooperate with financial institutions to investigate and resolve disputes.

Chargeback Fraud Notice: Filing an unjustified chargeback may result in account suspension and legal action. If you experience an issue with your order, contact us before initiating a chargeback, and we will work towards a resolution.

9. Subscription and Recurring Payments (If Applicable)

If we offer subscription-based services or installment plans:

  • You authorize Oneali to charge your selected payment method for recurring payments.
  • Subscription fees are billed automatically based on the agreed schedule.
  • You can cancel your subscription by contacting us at least 7 days before the next billing cycle.

Failure to make timely payments may result in account suspension or service termination.

10. Payment Policy Updates

We reserve the right to update this Payment Policy at any time. Updates may be made to reflect changes in payment methods, security measures, or legal requirements. The latest effective date will always be displayed at the top of this page.

Continued use of our website after updates constitutes acceptance of the revised terms.

11. Contact Us

For any questions or concerns regarding payments, please contact us:

📍 Address: 1837 Gregory Lane, Georgetown, Massachusetts, United States
📞 Phone: 502-619-8659
📧 Email: info@oneali.xyz
🌐 Website: https://oneali.xyz/

Thank you for shopping at Oneali. We appreciate your trust in our brand and strive to provide a secure and seamless payment experience.