Refund and Return Policy of Oneali

Effective Date: March 5, 2025

At Oneali, we are committed to providing high-quality watches and exceptional customer service. We understand that sometimes, a product may not meet your expectations, which is why we offer a clear and customer-friendly Refund and Return Policy. Our policy ensures transparency, compliance with Google AdSense requirements, and full adherence to consumer protection laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By making a purchase on Oneali, you agree to the terms outlined in this policy.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 30 days from the date of delivery.
  • The watch must be unused, unworn, and in its original condition, including all packaging, manuals, warranty cards, and tags.
  • The item must not have been customized, engraved, or altered in any way.
  • The return request must be submitted with proof of purchase (order confirmation or receipt).

We do not accept returns for final sale items, gift cards, or promotional giveaways.

2. How to Initiate a Return

If you wish to return an item, follow these simple steps:

  1. Contact Us – Send an email to info@oneali.xyz with your order number, reason for return, and photos of the product (if necessary).
  2. Receive a Return Authorization – Our team will review your request and provide you with a Return Authorization Number (RAN) and shipping instructions.
  3. Pack the Product Securely – Ensure the watch and all original accessories are packed safely to prevent damage during transit.
  4. Ship the Product – Use a trackable shipping service and provide us with the tracking number. Customers are responsible for return shipping costs unless the return is due to a defect or an incorrect item received.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund as follows:

  • Inspection & Approval – It may take 5-7 business days to inspect and approve your return.
  • Refund Method – The refund will be issued via the original payment method (credit card, PayPal, or other applicable payment gateways).
  • Processing Time – Depending on your bank, it may take 7-10 business days for the refund to reflect in your account.

If your return is rejected due to signs of wear, damage, or missing accessories, we will notify you and return the product at your expense.

4. Exchanges

We offer exchanges for defective or incorrect items only. If you received a damaged or incorrect watch, please contact us within 7 days of delivery, and we will arrange a replacement at no extra cost.

5. Non-Refundable & Non-Returnable Items

Certain items are not eligible for refunds or returns, including:

  • Watches that have been worn, resized, or scratched.
  • Products that are missing original packaging or accessories.
  • Custom-made or engraved watches.
  • Items marked as “Final Sale”.

6. Defective or Damaged Products

If you receive a defective or damaged product, we will offer one of the following solutions:

  • A free replacement of the same item.
  • A full refund, including shipping costs, if the product is beyond repair.

To qualify, you must submit clear images or videos of the defect and provide a detailed description of the issue.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account – Refunds may take a few business days to process.
  2. Contact your credit card company – Some banks may have additional processing time.
  3. Reach out to us – If it has been over 10 business days, email us at info@oneali.xyz, and we will investigate the delay.

8. Return Shipping Costs

  • Customers are responsible for return shipping costs, except in cases of damaged, defective, or incorrect items.
  • We recommend using a trackable and insured shipping method to ensure your return reaches us safely.

9. Cancellations

Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations are not guaranteed as the order may have already been processed.

10. Policy Updates

Oneali reserves the right to update this policy at any time to improve our customer service and comply with new regulations. Any changes will be posted on this page with the latest effective date.

11. Contact Us

If you have any questions regarding our Refund and Return Policy, please contact us:

📍 Address: 1837 Gregory Lane, Georgetown, Massachusetts, United States
📞 Phone: 502-619-8659
📧 Email: info@oneali.xyz
🌐 Website: https://oneali.xyz/

Thank you for choosing Oneali. We appreciate your trust in our brand and strive to provide the best shopping experience for watch enthusiasts worldwide.